Shipping and returns
Do not hesitate to contact us in case of any problem with your order with the contact form in the “contact us” tab or by email at the following email address: contact@comptoirdeflorie-bijoux.fr.
We will answer you as soon as possible.
Returns and exchanges of unworn jewelry, in their original condition, in their satin pouches, are possible within 14 days from the date of receipt of your order. All return shipping fees are to be paid by the customer and we do not offer refunds on shipping fees.
1 – Shipping
1.1 – Shipping terms
The products are delivered to the delivery address that was indicated at the time of the order and within the time indicated. These deadlines do not take into account the preparation time of the order. When the delivery requires an appointment with the Customer, the two parties will agree by e-mail or telephone in order to agree together on the modalities of supply of the elements necessary for the good realization of the delivery. When the Customer orders several products at the same time, the Seller will do its best to send the products in the same shipment. If this is not possible, the Seller shall inform the Customer by e-mail. In the event of a delay in shipment, the Customer shall be informed by e-mail to the e-mail address provided. In case of delay of delivery, the Customer has the possibility to cancel the contract in the conditions and modalities defined in the Article L 216-2 of the Code of the consumption. The Salesman proceeds then to the refund of the product and to the expenses “to go” under the conditions of the provisions of the articles L216-3 and the L241-4 of the Code of the consumption. The Seller provides a telephone contact point (cost of a local call from a landline) indicated in the order confirmation e-mail in order to follow up the order. The Seller reminds that when the Customer takes physical possession of the products, the risks of loss or damage of the products are transferred to him. It is the Customer’s responsibility to notify the carrier of any reservations regarding the product delivered.
1.2 – Delivered countries and delivery rates
1.3 – Delivery time
The delivery is made by tracked letter or Colissimo with a tracking number, which is sent to the Customer in the confirmation email sent to him the day the order is sent. The order is shipped within 3 working days after the order.
Approximate delivery time after shipment:
– France: 2-5 working days
– Europe, DOM-TOM : 3-10 working days
– USA, Canada : 1-3 weeks
– Australia, New Zealand: 2-4 weeks
The Seller will do its best to ensure that these delivery times are accurate, but it is not in its power to guarantee them because delivery times depend on the carrier.
Customs and Import Taxes: Any customs and import taxes are the responsibility of the Customer. The Seller is not responsible for any additional delays caused by customs.
2 – Exchanges and returns
The seller accepts returns and exchanges. The returns of the products are to be carried out in their state of origin and complete, not worn in their satin bags.
The return costs are at the customer’s expense and the return is made in the same way of delivery usually proposed by the seller: followed letter or Colissimo.
According to the article L. 121-18 of the French Consumer Code, the customer can ask for an exchange or a refund except for the following products which can neither be refunded nor exchanged: custom-made or personalized products.
2.1 Exercising the right of withdrawal
The Customer must express his will to withdraw in writing by sending an e-mail to the following address: contact@comptoirdeflorie-bijoux.fr (article L. 221-21 of the French Consumer Code) within fourteen (14) calendar days from the day following the date of receipt of the parcel by the Customer (date of delivery by the Post Office being taken as proof). If this period expires on a Saturday, Sunday or holiday, it is extended until the next business day. After this period, the request will not be possible. The simple return of the product without declaration or the refusal to take delivery is not sufficient to express your will to withdraw.
Only products returned in their original condition, unworn and in their satin bags will be accepted. This right of withdrawal is exercised without penalty, except if a product has been worn, damaged or without its bag.
2.2 Product return
The Customer has a period of fourteen (14) calendar days to return the product to the Seller from the date of the Customer’s request for the right of withdrawal (Article L. 221-23 of the Consumer Code). The return costs are at the expense of the Customer. The product returned by the Customer must be sent in the same delivery method usually proposed by the Seller: followed letter or Colissimo. The Customer will have to communicate imperatively by e-mail the day of the sending of the product with the tracking number, the same day or the day after the sending. The return address will be communicated by the Seller.
2.3 Exchange, refund
The exchanged product will be sent to the customer within fourteen (14) calendar days after receipt of the returned product (date of delivery of the Post Office being taken as proof).
The refund will be made after receipt of the returned product and within fourteen (14) calendar days following the date on which the decision of withdrawal was made, except justified delay: the Seller may defer the refund until the day of recovery of the returned product. The refund is made by the same means of payment as for the purchase. Delivery costs are not refunded.
Only products returned in their original condition, unworn and in their satin pouches will be accepted. This right of withdrawal is exercised without penalty, except if a product has been worn, damaged or without its bag. In this case, any loss of value is the responsibility of the customer. In the case of a refund request, a partial refund will be made. In the case of an exchange, the product cannot be exchanged and a partial refund will be made.
Cancellations are not accepted.
